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1st/2nd line ICT Support Technician – North London – £28,000 – Perm

1st/2nd line ICT Support Technician – (Camden / Islington)
Full time position – up to £28,000 plus benefits and mileage allowance.
Closing date : ASAP

Our client, a leading Independent Schools Group are looking for an experienced 1st / 2nd line ICT Support Technician to provide day-to-day support for the staff and students at two school sites, in Camden and Islington (North London).

As the ICT Support Technician, you will lead and manage all day-to-day support activities across the two schools, as agreed by the IT Network Manager or Service Delivery Manager.  You will also be required to liaise with the School staff and ICT Service Desk to identify, prioritise and resolve all ICT support and service requests.

You may also be required (on occasions) to support other schools/sites within the group, as requested by the Network Manager or Service Delivery Manager.

To be considered for this role, you must have previous experience supporting IT within a school or college and be able to drive, with daily access to a car or motorbike.

Technical skills include : 

  • Windows Server 2008 / 2012 / 2016
  • Active Directory and Group Policy
  • Windows 7 / 8 / 10
  • MS Office 7 / 10 / 13 / 365 / suites
  • LAN / WAN / VLAN / Wireless / DNS / DHCP
  • VM Ware ESXi support
  • SIMS.net and SOLUS3 Support
  • Mobile device support including Apple, Windows and Android tablets
  • AV and interactive boards and screens
  • Shared printing solutions
  • plus excellent customer service skills and communication skills (written and verbal)

Desirable skills include :

  • Experience of working in a service desk environment (2nd / 3rd line)
  • ITIL

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

If you feel you have the required knowledge and experience and would like to apply for this role, then please send your CV to nsion@esp-recruit.co.uk

Closing date : ASAP

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