0 shortlisted jobs

Digital & Helpdesk Coordinator

This is an exciting opportunity to lead the development of a new, customer-centric IT support service that is fully aligned with our school mission and ambitious digital strategy.

The postholder will play a pivotal role in transitioning the IT & Data support function from a reactive service to a proactive and forward-thinking model—
embedding new business processes, behaviours, and standards that deliver real impact for staff and students across the Family of Schools.

Responsible for the day-to-day management of 1st and 2nd line support, the postholder will coordinate helpdesk operations, lead a team of IT Professionals and Learning Technologists, and ensure issues are addressed
efficiently, consistently, and with a high level of care and professionalism. In addition to operational leadership, the role will include coordinating IT projects, supporting the Director of Technology & Digital Strategy with
budget management and procurement, and helping to shape continuous service improvements.

This role is ideal for someone who is passionate about service excellence, digital transformation, and creating a culture where IT is seen as a trusted, enabling partner.

Key Responsibilities include:

Centralised IT Helpdesk & Service Management

Team Leadership & People Management

IT Project Coordination & Digital Services

Proactive Digital Support & Learning Technologies

Stakeholder Engagement & Communication

IT Service Improvement & Strategic Planning

Essential Criteria

• Experience in an IT service management role, preferably in a school or multi-site environment.
• Strong knowledge of Microsoft 365, SharePoint, and IT service management tools.
• Experience managing helpdesk systems, ticketing workflows, and ITIL best practices.
• Knowledge of classroom technology, 1:1 device programmes, and digital learning environments.
• Strong experience in incident response and IT support coordination.
• Ability to lead IT projects, ensuring successful delivery and minimal disruption.
• Proven ability to work across multiple locations, managing resources efficiently.
• Familiarity with networking, cloud platforms, and cybersecurity best practices.

For more information and the job description go here : 2025.04 Digitial & Helpdesk Coordinator Candidate Information Pack or hit the button below to apply!

Job summary

Sector:

ICT

Location:

Eltham, London Borough of Greenwich

Salary:

£45-55K plus excellent benefits

Contract type:

Permanent

Have you seen these?

Permanent

Location: SE UK, Bristol
Salary: £45-55K + car allowance etc
Contract: Permanent

Summary: Our client is looking for an IT Consultant who can shape technology and lead the necessary change. You WILL be making a difference. From project management to strategic design, you’ll act as a trusted advisor to local authorities, construction companies, and private organisations.

more

Permanent

Location: Eltham, Greenwich Borough
Salary: £35-45K
Contract: Permanent

Summary: The Network Officer will be responsible for the day-to-day management, maintenance, and security of the Family of Schools’ passive and active networks and server hardware.

This includes supporting key infrastructure services such as CCTV, Access Control, and associated networked systems.
The post holder will proactively monitor network performance, troubleshoot issues, and develop network monitoring and alerting capabilities.

more

Permanent

Location: SE UK, Greater London
Salary: £50-60K +car allowance etc
Contract: Permanent

Summary: Our client is seeking a talented IT consultant to join this rapidly expanding organisation. Don’t miss this ground-floor opportunity to work with a varied set of customers/stakeholders and to define and deliver sustainable IT solutions for schools.

more
Terms of usePrivacy Policy