IT Support Manager (Operations) – Central London – £44-50K (DoE)
Have you spent time in the IT departments of large schools where the noise and demands are overwhelming?
My client, a bespoke university renowned as one of the most prestigious specialist colleges in the world, is looking for a Senior/Lead Technician who has ideally worked on a busy Service Desk. Join the team and make a significant impact on the organisation’s IT landscape and service delivery.
As the IT Operations Support Manager, you’ll be at the forefront of providing exceptional IT support to users, ensuring seamless operations throughout the Help Desk and, more importantly, driving innovation through your technical skills.
Do you also want more holidays? No problem – here you will have 30 days before Bank Holidays. Oh yes, did I mention that you will also be able to take the ‘non-days’ off around the Christmas and Easter periods as well? Plus other excellent benefits!
Key Responsibilities:
- Lead and Inspire: Oversee a talented team of IT professionals, fostering a collaborative and supportive environment.
- Drive Efficiency: Streamline service delivery processes, implement best practices, and optimise the university’s IT infrastructure for maximum performance.
- Problem-Solve: Serve as a trusted escalation point for complex technical issues, identifying solutions and preventing future disruptions.
- Develop and Grow: Mentor and develop your team members, nurturing their skills and career aspirations.
- Collaborate: Partner with stakeholders across the organization to understand their needs and deliver tailored IT solutions.
Experience:
- Proven experience in managing IT service desks and teams.
- Strong technical proficiency, especially in Windows environments. If you have Apple/MAC (OS) experience, great (but not essential).
- Excellent communication and interpersonal skills.
Job summary
Sector:
IT
Location:
Central London
Salary:
up to £50K
Contract type:
Permanent
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Tara Day – HR Manager
Your contractor has been a fantastic support to the IT department over the past weeks and we can highly recommend him for any future contracts you arrange on his behalf.
Friern Barnet school
Business Manager
You have been an amazing help and I can’t thank you enough!
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Sue Hay – Headteacher
Thank you for all of your assistance with this vacancy, it was a positive experience for us and we are grateful for your professional support throughout.
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Leathersellers Federation of Schools
I have known William for many years. He was my first call when I began looking for a new job and matched me up with a great employer within a few weeks. He stayed in touch throughout the recruitment process and followed up after I began my new job to see how I was settling in. If you work in this area of education and are looking to recruit or move on from your current job this is the place to start.
Mark Blackwood Senior MIS Consultant
Senior MIS Consultant
William is both friendly and professional. Always prepared to listen and advise but never pushy. He found me a job doing what I have always wanted to do. Thank you!
Lesley, MIS and SIMS Consultant
MIS Consultant
Thank you for your help with this, you certainly do have some contacts and always find someone for us.
Sarah Ruiz MIS Services Manager
Cygnet IT services CIC
I am delighted with the service that ESP has provided, in particular Nick Sion, who has worked hard to secure me a position at a brilliant school in London. He has kept in touch with me at all stages of the recruitment process and has been extremely helpful to me.
iSAMS Reporting Manager
Justin, iSAMS Reporting Manager
I was contacted by ESP regarding a potential contract and from the first phone call over a year ago, to our continued communications, they have always been courteous, professional, and informative. Nick who is one of the Senior Consultants was especially helpful when organising my CV, paperwork and interviews before I started. He has also negotiated several extensions to my contract including a pay rise on my latest renewal.
Will, Marysia, Lewis and the whole team have also been very helpful when dealing with any queries I have had and they always go out of their way to ensure that I am paid on time. I would recommend ESP to contractors as they go the extra mile to make sure everything is in place, before and during the time you work for them.
IT Contractor
Mark, IT Contractor
Nick has been amazing and has supported me while I was looking for my next career move. He was always available if I had any questions or queries and went above and beyond when I was going through the hiring process for my new role. Nothing was ever too much trouble and I would not be in the role I am in today without his persistence and expertise.
Candidate Placement
Luke, Candidate
I just wanted to drop you an email to comment on the excellent service I have received from Steve. From the very beginning of the recruitment process, Steve has been professional, helpful and very responsive in communications. I’ve been especially impressed by the updates I have been sent about the progress of the application without me having to chase. It’s a pleasure nowadays to find this sort of service. I have been very happy to deal with ESP.
Job Candidate
Job Candidate
Steve Simms has been fantastic through the whole process, he has made what can be a stressful process into something easy and relaxed. Steve took all my questions and concerns and provided me with honest and quick answers. He was always contactable and made me feel comfortable throughout. I thank Steve and ESP for landing me my dream job.
Successfully placed candidate
Candidate
ESP is my first port of call for any new positions I need to fill or for new positions for myself.
Lee Dowling, IT Manager
Edge Grove School
I would personally recommend Nick and ESP to any employer or job seeker in the education sector.
Daniel James, Group MIS Analyst
Cognita Schools
Will has done me proud whenever I’ve needed him over the years and I have recommended ESP to many friends and colleagues, whether they were hiring or looking to be hired. He clearly puts effort into matching people and roles, rather than just shoe-horning unsuitable people in.
Lee Dowling, IT Manager
Edge Grove School
ESP’s thorough and professional approach to recruitment is a refreshing change compared with other agencies that send unqualified candidates who do not meet requirements. The standard and consistency of candidates is always good and so is the level of communication and understanding of our requirements, which is most welcome.
Mark Nelson, Head of Service Delivery
Gaia Technologies PLC
ESP makes it easy and find the right people fast!
Prad Samtani, Director of IT
Berkhamsted School
Throughout the four years I have worked with ESP, they have provided me with interesting and challenging IT contracts in schools. They are the best.
Cezar Negru
Independent IT Contractor
I have worked for ESP for six years as an independent SIMS consultant. They are very helpful, a pleasure to deal with and they really specialise in SIMS which is great for me.
Rob Lloyd
Independent SIMS Consultant
Nick has an excellent understanding of the independent schools sector as well as the applications used within schools, specifically academic MIS offerings such as SIMS and iSAMS. His cognizance of the schools’ job market is exceptional and I have always found him to be dedicated and hard working.
Daniel James, Group MIS Analyst
Cognita Schools
ESP are excellent at recruiting candidates in very specialist areas, which we would otherwise not have found. Hard working, meticulous and prompt in any correspondence – I recommend them wholeheartedly.
Liz Elam
Principal, Abbey College Manchester
I don’t know how many staff Will has hired for us this year, but they have all been excellent as have Will and his team.
Tom Welch, Managing Director
Turn IT On