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Senior Support Analyst – Chelmsford – Paying up to 29k – Perm

Senior Support Analyst
Paying up to 29k dependent on experience
Permanent full time – to start ASAP

Job Requirements

We are recruiting to a number of Senior Support Analyst positions working within a Library Support Team – your duties will be to pick and up and progress support cases with minimal supervision within specific timeframes to FE and HE libraries.

You will take ownership of the second line support cases assigned, where required involve external teams/suppliers to gain more information or progress through to resolution. You will liaise with customers to progress cases, report progress and understand/address any individual issues or concerns they may have.

Other responsibilities include working with the Support, Consultancy and Development teams to upskill products and services and contribute to the wider team with input to the sales process where required.

The Package

This is a full time permanent position paying up to £29k dependent on experience.

Job Requirements

You will hold existing of working in a technology company and It is expected that you would have some of the desirable skills listed –

    • Experience of supporting complex software applications
    • Knowledge of relational databases (Oracle / SQL Server) and the concepts behind them
    • Microsoft Technologies: Windows Servers Active Directory Administration, IIS, SQL Server Administration, SSRS, SharePoint, Business Intelligence
    • NET / C# programming skills
    • Experience in supporting applications based on web technology including HTML / JavaScript
    • Knowledge of Capita F&HE processes and knowledge of the F&HE environment
    • Understanding of ITIL
    • Use of ITSM or CRM logging tools
    • Use of remote support software

Job summary







Contract type:


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Our client, a prestigious independent school in Cambridge are looking for an Administrator with Finance experience to join their existing team on an initial 1 month rolling contract.


Term Time only

 Our independent school are looking for an accomplished DATA Administrator/ Officer with a complete range and understanding of SIMs or similar MIS skills.

The successful candidate will be working within a small select team , maintaining all areas of SIMs reporting into the senior leadership team, ensuring that the schools MIS is working across all the school sites – working with Firefly etc. You will be responsible in making sure that the data returns are submitted on time and are accurate.



We are currently recruiting for a MIS Consultant for a growing education IT Support Company which provides a range of technical services to schools.

The company is well established and growing rapidly supplying day to day operational support, networking, broadband, MIS support (SIMS) and installation project work.

As an MIS Consultant, it will be your job to provide 2nd and 3rd Line telephone and remote MIS support, provide training to the existing MIS Support Team to impart your secondary school knowledge, facilitate communication between your schools and the company, keep up to date with what services the company can offer and manager your customer accounts.

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