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SIMS Support officer – £16.5K – £24.5K – Hull

Have you ever called a service desk or helpdesk, with a sims or education data query and thought, I could do this?

Or maybe you feel there is more to life than managing a schools data flow and accuracy, but want to stay involved in the sector?

Or maybe you have such a strong understanding of SIMS.net that you feel you can train others and make a real difference to your colleagues and schools/academies?

If this strikes a chord with you then get in touch asap!

ESP is recruiting for a renowned SIMS accredited team in Hull. It is principally a service desk role, so logging and responding to calls from schools on a variety of data issues from technical to user training, as well as giving the opportunity to specialise in certain areas and/or training.

Our client will consider someone who could start at 1st line, IE a basic level of knowledge of sims, or even just strong customer service experience up to  understanding to a 2nd line level where you would already have a strong knowledge of modules like exams, timetabling or assessment.

You could already be a School Administrator, School Secretary, ICT Technician, Data Manager, a Bursar, School Business Manager or Software Specialist. Knowledge of Capita SIMS from a user’s perspective is preferred but not essential.

Job summary






£16500 - 24500

Contract type:


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As a Customer Success Co-Ordinator you will be further enhancing the company’s recent success of building growth and increasing their annual customer retention rate. You shall be responsible for day-to-day customer success activities from initial onboarding through to consistent & concise engagement and retention.



Our client – one of the leaders in Education managed services is currently looking for a senior consultant who is looking for a vision towards their future and therefore working for a company that dovetails with your own expectations.

The role is Home based though a percentage of your time will be in the field. There will be an expectation that you will be able to mange your own workload and plan your own week .

This opportunity -unlike others in the marketplace-  is with a client who will have a defined pathway for you , clearly mapped out so you can , in time, reach the next level and in turn further uplifts in your salary.

You will be attending schools and colleges within your geographical sphere – plus, on occasions, being present at new build sites.

We are looking for technicians with a minimum of 3-5 years technical experience, that shows a track record of loyalty and self development within your various technical expertise.



As Service Delivery Manager you shall be joining an already efficient and productive technical team ensuring that the high caliber customer experience is maintained whilst delivering increases on satisfaction rates.

Integral to the role is the setting of KPI’s and monitoring metrics such as case closures, responsiveness, and quality of client communication. You shall be sharing responsibility with your team for troubleshooting, training, pre or post-implementation or onboarding of data aggregation and integration platforms in a hands on capacity.

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